Lifetime Warranty by The Berkey Guy
Our Exclusive Lifetime warranty for Berkey Water Filtration Systems ensures replacement of all Berkey canisters, spigots, washers, and wing nuts that fail due to faulty materials or workmanship. These items may be returned to us and we will send you new replacement items. There is no need to register with us; this warranty applies to any system purchased on our web site at www.directive21.com or over the phone on or after January 1, 2011.
This warranty does not cover damage caused by carelessness, accidents, or abuse of the system. Filters have a separate warranty. This Exclusive Lifetime warranty exists in addition to all other stated warranties on Berkey Systems.
To take advantage of your lifetime warranty on Berkey canisters, spigots, washers, or wing nuts, contact us at 877-886-3653. If possible, please have your receipt handy. Once you have reported the issue, you will be asked to ship the damaged parts to us. We will process the claim and, if it’s approved, ship the replacement parts to you within one business day. All shipping will be at the customer’s expense.
All other items have a manufacturer’s warranty of at least 90 days, and some are up to a year. If an item breaks due to a manufacturer defect, please call us at 877-886-3653.
I love my Sport Berkey. It is so light weight that I hardly notice it at all when on a hike. I also use it next to the bedside so that I can use the tap water from my upstairs bathroom when I get thirsty in the middle of the night. So nice to drink water that does not smell like a chemical factory 🙂
Great video!
Thanks for the video. I knew I could find someone who had made a video of how to disassemble the Berkey Sport bottle. My straw leaked directly out of the package. I’d rather try to fix it than send it back. Soooo, here goes!
OK, It’s only 20 minutes later than my last post and my leaking straw has been fixed – at least for now! I bought 3 bottles. Two were good with no leaks, the third leaked unfiltered water around the outside edges of the sipping straw. After I dis-assembled the whole thing (thanks to the video) I flexed the straw a bit and re-installed it – still leaked. Next, I put just a tiny dab of silicone O-ring grease on the inside of the straw where it attaches to the underside (black) stem and twisted it to spread it evenly – it still leaked.
What finally did it was to put another tiny little dab of O-ring grease in the small groove on the outer side of the straw and reassembled it. After assembly, I tugged on the straw from the sipping end to make sure the small groove was seated properly in the cap. This time – SUCCESS!. No leaks. Now that I know how to take it apart, I can do this any, or every, time it gets leaky.
Hint #1: The hardest part of the dis-assembly is pulling the underside straw fixture off from its snap ring. I pulled on one side and freed that up. Then worked on the other side. I had to push it all back together a couple times to sort of “wear down the plastic snap ring” before it finally started coming off pretty easily.
Hint #2: Snapping the underside black plastic fixture back into place will not always “seat” the outer groove of the sipping straw into place. That is what the tugging of the straw does, it seats it into place.