Lifetime Warranty by The Berkey Guy
Our Exclusive Lifetime warranty for Berkey Water Filtration Systems ensures replacement of all Berkey canisters, spigots, washers, and wing nuts that fail due to faulty materials or workmanship. These items may be returned to us and we will send you new replacement items. There is no need to register with us; this warranty applies to any system purchased on our web site at www.directive21.com or over the phone on or after January 1, 2011.
This warranty does not cover damage caused by carelessness, accidents, or abuse of the system. Filters have a separate warranty. This Exclusive Lifetime warranty exists in addition to all other stated warranties on Berkey Systems.
To take advantage of your lifetime warranty on Berkey canisters, spigots, washers, or wing nuts, contact us at 877-886-3653. If possible, please have your receipt handy. Once you have reported the issue, you will be asked to ship the damaged parts to us. We will process the claim and, if it’s approved, ship the replacement parts to you within one business day. All shipping will be at the customer’s expense.
All other items have a manufacturer’s warranty of at least 90 days, and some are up to a year. If an item breaks due to a manufacturer defect, please call us at 877-886-3653.
The new site is wonderful. I love the blue, and the much improved navigation and cart system. It’ll be even easier to refer folks to your website for their Berkey’s and food storage. I also specifically wanted to thank you for making your old pages redirect to the new product categories – I don’t need to go back and update every link I’ve ever made to Directive21. Much appreciated!
Thanks,
~ Sandy Taylor
http://www.wildriverrogues.com
I have a berkey light blue system. Have had it a few years but it was sitting in Houston. I finally got my daughter to mail it back to me. During transport the wires to turn on and off the led light became disconnected. Is there any way I can get the light system fixed and is there an actual benefit to having the light? Fount out about you on the survival podcast. Thanks for any help you can give..
Cheryl
We recommend visiting a local electronics store that may have the capabilities to repair the base, and hopefully it will be fixable.